FAQs

1.DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

No. You may complete your purchase as a guest without registering for an account.

However, creating an account can make future shopping more convenient. Registered customers may be able to:

Complete checkout more quickly

Review order status and purchase history

Receive information about new home products, promotions, and special offers

2.WHAT PAYMENT METHODS ARE AVAILABLE?

We accept major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover

PayPal and other payment options may also be available at checkout depending on your location, device, and available payment services.

The payment methods available to you will be displayed during checkout.

3.IS MY ONLINE PAYMENT SECURE?

We take transaction security seriously.

When you place an order, your payment information is transmitted through encrypted and secure payment processing systems. Payment transactions are processed by our payment service providers.

Lomentia does not directly store full credit card details on our website servers.

4.WILL I BE CHARGED CURRENCY EXCHANGE FEES?

Prices on our website may be displayed in U.S. Dollars (USD) or another currency depending on your location and store settings.

If your card or payment account is held in a different currency, your bank or payment provider may convert the purchase using its applicable exchange rate.

Your bank or payment provider may also apply currency conversion or international transaction fees. These charges are determined by your payment provider and are not controlled by lomentia.

5.HOW SHOULD I PROVIDE MY SHIPPING ADDRESS?

Please enter your shipping information carefully and make sure the following details are complete and accurate:

  • Full name
  • Street address
  • City
  • State or province
  • Postal or ZIP code
  • Country or region
  • Phone number

Where possible, please enter your address using standard English or Latin characters to help reduce possible carrier or delivery processing issues.

6.CAN I UPDATE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

If you need to update your shipping address, please contact us as soon as possible at:

support@lomentia.com

We will make reasonable efforts to assist before your order enters processing or is shipped.

However, once an order has been processed, fulfilled, or transferred to the shipping carrier, we may no longer be able to modify the delivery address.

We recommend reviewing all shipping details carefully before completing your purchase.

7.HOW LONG DOES DELIVERY TAKE AND HOW CAN I TRACK MY ORDER?

Delivery times may vary depending on the destination, shipping method, carrier processing, and other circumstances.

After your order has been shipped, you will normally receive a shipping confirmation email containing tracking information.

You can track your shipment online at:

https://www.17track.net/en

Please note that delivery schedules may occasionally be affected by customs processing, carrier delays, weather conditions, peak shipping periods, or other circumstances outside our reasonable control.

For additional information about estimated delivery times and shipping conditions, please review our Shipping Policy.

8.WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?

If your order arrives and an item appears to be missing, please contact us as soon as possible.

Email:
support@lomentia.com

Please provide:

  • Your order number
  • The email address used when placing the order
  • Details of the missing item
  • Photos of the package and products received, where applicable

Our customer service team will review the information provided and assist you accordingly.

Please note that some home product orders may be shipped separately in multiple packages. Where applicable, please review all available tracking information before reporting an item as missing.

CONTACT US

If you have any additional questions, please contact our customer service team.

Store Name:
Lomentia

Email:
support@lomentia.com