Return & Refund Policy
STANDARD RETURNS POLICY
If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.
Eligible returned products will be refunded after the return has been received and reviewed.
Please note that original shipping fees, if applicable, are non-refundable unless otherwise required by applicable law.
Return conditions may differ during Black Friday, seasonal promotions, clearance sales, or other special promotional periods. Please review the relevant promotional terms and conditions before completing your purchase.
For lomentia products purchased through an authorized third-party retailer, marketplace, or other seller, please contact the original seller directly regarding returns, exchanges, or refunds.
RETURN PROCESS
To request a return, please contact us at:
support@lomentia.com
Please provide:
- Your order number
- The email address used when placing the order
- The item or items you would like to return
- The reason for the return
After receiving your request, our customer service team will review the information and provide the applicable return instructions and next steps.
Please do not return any products before contacting us and receiving return instructions.
Returns sent without prior authorization may not be accepted.
RETURN ELIGIBILITY
To qualify for a return, products should generally be returned in their original condition and, where applicable, with the original packaging and included accessories.
Items that have been excessively used, damaged after delivery, modified, or returned without the required information may not qualify for a refund.
Certain home products may be excluded from returns for hygiene, safety, legal, or other applicable reasons. Any relevant restrictions will be communicated where applicable.
Customers may be responsible for return shipping costs unless the product arrived damaged, defective, incorrect, or where otherwise required by applicable law.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 14 days of delivery.
Email:
support@lomentia.com
Please include:
- Your order number
- A description of the damage
- Clear photos or videos showing the damaged product
- Photos of the outer packaging where applicable
After receiving the information, we will review your request and provide an appropriate resolution where applicable.
Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate remedy.
DEFECTIVE OR INCORRECT ITEMS
If you receive a product that is defective or different from the item you ordered, please contact us as soon as possible at:
support@lomentia.com
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
- Photos of the packaging where applicable
Our customer service team will review the information and provide the appropriate next steps.
MISSING ITEMS
If your order is delivered but one or more items are missing, please contact us at:
support@lomentia.com
Please provide:
- Your order number
- The name of the missing product
- A description of the products you received
- Photos of the package and its contents where applicable
Our customer service team will review the shipment information and assist you with the appropriate next steps.
Please note that some home product orders may be delivered in separate packages. Where applicable, please review all available tracking information before reporting an item as missing.
REFUNDS
Once an eligible return has been received and reviewed, any approved refund will be issued to the original payment method.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
After a refund has been issued by us, it may take several business days for the funds to appear in your account.
Original shipping fees, if applicable, are non-refundable unless otherwise required by applicable law or specifically agreed by us.
RETURN SHIPPING
Unless a return is caused by a product arriving damaged, defective, incorrect, or another issue for which we are responsible, customers may be responsible for the cost of returning the product.
Please contact us before sending back any item.
If your return is approved, our customer service team will provide the appropriate return instructions and, where applicable, the correct return address.
Please do not automatically return products to our business address unless our customer service team specifically instructs you to do so.
PROMOTIONAL PURCHASES
Returns related to Black Friday, promotional campaigns, bundle offers, discounted products, gifts with purchase, or other special offers may be subject to additional or different conditions.
Please review the applicable promotion terms before placing your order.
If a promotional purchase included a complimentary gift or bundled item, the relevant promotional terms may require those products to be returned together with the purchased item.
THIRD-PARTY PURCHASES
If you purchased a lomentia product from another retailer, marketplace, or authorized seller, the return should generally be handled through the original place of purchase.
Please contact the original seller directly for its applicable return and refund procedures.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order enters the fulfillment process.
However, after an order has been processed, fulfilled, or shipped, we may no longer be able to cancel it.
If the order has already been shipped, the applicable return process may need to be followed after delivery.
CONTACT US
If you have questions regarding a return, refund, damaged item, defective item, incorrect item, or missing item, please contact us using the information below.
Store Name:
Lomentia
Email:
support@lomentia.com