Shipping & Delivery
ORDER DELIVERY TIME
The estimated delivery timeframe for an order is made up of two parts:
Processing Time
Processing may include order verification, preparation, product checks, and packaging.
Orders are generally prepared for shipment within 72 hours after the order has been successfully placed and payment has been received.
Shipping Time
Shipping time refers to the estimated period from the date the order is dispatched until it is delivered to the destination address.
SHIPPING COST
Free standard shipping is available for orders over $39.98 USD.
For orders below $39.98 USD, the applicable shipping fee will be shown at checkout before payment is completed.
ESTIMATED DELIVERY TIMES
United States & Canada
Standard Secured Shipping:
Approximately 2–4 weeks for in-stock items.
Australia & New Zealand
Standard Secured Shipping:
Approximately 2–4 weeks for in-stock items.
United Kingdom & Europe
Standard Secured Shipping:
Approximately 2–4 weeks for in-stock items.
Other Countries and Regions
Standard Secured Shipping:
Approximately 2–5 weeks for in-stock items.
Please note that all delivery timeframes are estimates and may vary depending on the destination, carrier operations, customs processing, weather conditions, seasonal demand, and other circumstances outside our reasonable control.
SHIPPING INSURANCE
Where insured shipping applies, if a package is confirmed to be lost during transit or arrives damaged, we may provide a replacement at no additional product cost after reviewing sufficient supporting information.
Supporting information may include:
- Your order number
- Tracking details
- Photos or videos showing the damaged product
- Photos of the shipping package
- Any additional relevant information requested by our customer service team
PRIORITY INSURED SHIPPING
Where Priority Insured Shipping is available, your order will receive priority within our order-processing workflow.
Please note that priority processing does not guarantee delivery by a specific date.
Depending on order volume, carrier operations, destination, customs procedures, weather conditions, and other shipping circumstances, the overall delivery timeframe may be similar to Standard Shipping.
Applicable shipments are also covered by the associated shipping protection terms.
SPLIT SHIPMENTS
Some orders may be shipped in separate packages because home products may be fulfilled from different warehouse locations.
As a result:
- Items within the same order may arrive in separate packages
- Individual packages may have different tracking numbers
- Packages may be delivered on different dates
If only part of your order is delivered first, please review all available tracking details for the remaining shipment.
There is no need to be concerned if products from the same order arrive separately.
ORDER TRACKING
After your order has been dispatched, tracking information will normally be sent to you by email.
Tracking numbers may require several days to show updates after dispatch while the carrier receives, processes, and scans the shipment.
You can track your order at:
https://www.17track.net/en
If tracking information is not updated immediately, please allow additional time for the carrier's tracking system to refresh.
SHIPPING DELAYS
For certain countries or regions, delivery may take longer than the estimated timeframes shown above.
During periods of high order volume, holidays, carrier congestion, customs delays, severe weather, or other unexpected circumstances, shipments may require additional time.
We aim to prepare and dispatch orders as efficiently as possible while maintaining our product preparation and quality-check procedures.
We appreciate your patience and understanding if an unexpected shipping delay occurs.
CUSTOMS AND IMPORT PROCESSING
International shipments may be subject to customs inspections, import procedures, duties, taxes, or other requirements imposed by the destination country or region.
Customs clearance times are determined by the relevant authorities and may result in additional delivery delays.
Lomentia cannot guarantee the amount of time required for customs processing.
Unless otherwise stated during checkout, any applicable customs duties, import taxes, or other local charges are the responsibility of the customer.
ORDER CHANGE REQUESTS
If you need to request a change to your order, please contact us within 24 hours after placing the order.
Email:
support@lomentia.com
Please include:
- Your order number
- The email address used to place the order
- The change you would like to request
We will make reasonable efforts to accommodate your request before the order is processed or shipped.
However, once an order has entered fulfillment or has already been dispatched, we may no longer be able to make changes.
Please carefully review your product selection, quantity, color, size, and shipping address before completing checkout.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate delivery information.
If you notice an error in your shipping address, please contact us as soon as possible at:
support@lomentia.com
If the order has already entered fulfillment or has been shipped, we may no longer be able to update the delivery address.
Additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer may be the customer's responsibility where permitted by applicable law.
CONTACT US
If you have questions regarding shipping, tracking, delivery, or an order change, please contact us using the information below.
Store Name:
Lomentia
Email:
support@lomentia.com